Return Policy - Heartmade Tunes
Last updated: 2026‑02‑05
At Heartmade Tunes we offer custom digital songs, created specifically based on your wishes and instructions. Because our products are digital, personalized and begin immediately after purchase, special rules apply for returns and cancellations.
1. No standard returns on digital customized services
According to current consumer legislation, the right of withdrawal does not apply to:
digital content delivered electronically, when the customer has expressly requested that the work begin immediately,
customized or tailor-made products created uniquely for you.
When you make a purchase from us, you therefore agree that:
production of your song may begin immediately, and
The right of withdrawal may therefore cease as soon as the work has started.
This is because the work is creative and unique — it is not possible to “take back” work that has already been done.
2. No refund once work has begun
Due to the nature of the service, it is not possible to request a full refund once production of the song has begun.
The work involves:
script and text writing
music production
creative processing
mixing and possibly mastering
time, creative commitment and planning
This is work that cannot be undone.
3. How we ensure your satisfaction
We want you to love your song.
Therefore, we offer the audits that are included in the package you have chosen (the number is on the product page).
The audits may cover:
small text adjustments
minor changes in mix or instrument selection
adjustment of mood or pitch
More extensive changes may be offered for a fee — we will resolve it together if necessary.
4. If you are really not satisfied
We always do our best to create something personal, beautiful and memorable.
But if, despite revision options, you really don't like the song, then:
We will engage in dialogue – and find a reasonable solution.
This could, for example, mean:
an extra minor revision
partial refund in exceptional cases
or whatever feels right in the situation
We guarantee that you will be listened to, and that we will act reasonably and fairly.
In that case, contact us at:
📧 info@heartmadetunes.com
5. Cancellation before work has started
If you change your mind about your purchase before we have started any part of production, we can in many cases offer a refund, minus any transaction fees from payment providers.
Once the work has begun, the points above apply.
6. Incorrect or incomplete deliveries
Should something technically go wrong during delivery, e.g.:
corrupt audio file
wrong song sent
incomplete delivery
We will of course fix this free of charge.
7. How to contact us
Do you have questions, concerns or problems?
You can always reach us at:
We will respond as quickly as possible and do everything we can to help you.